Refund policy

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🔄 Return & Refund Policy

Effective Date: [01-JANUARY-2026 ]
Website: https://shivamagencies.com
Brand: Shivam Agencies Furniture Galaxy

At Shivam Agencies Furniture Galaxy, we strive to deliver high-quality furniture across Agra and all over India. If you are not completely satisfied with your purchase, please review our return and refund policy below.

✅ 7-Day Return Window

We offer a 7-day return policy, which means you have 7 days from the date of delivery to request a return.

To be eligible for a return:

  • The item must be unused and in its original condition

  • The product must be in original packaging

  • Proof of purchase (order ID/invoice) is required

  • Return request must be raised within 7 days of delivery

⚠️ Mandatory Unboxing Video (Damaged Items)

To claim any damage or defect:

  • Customers must record a clear, continuous video while opening the package

  • The video must show:

    • Unopened package

    • Shipping label

    • Complete unboxing process

    • Visible damage (if any)

❗ Without proper unboxing video proof, damage/defect claims will not be accepted.

🔍 Damaged, Defective, or Wrong Product

Please inspect your order at the time of delivery.

If you receive:

  • A damaged product

  • A defective item

  • A wrong item

You must:

  1. Contact us within 48 hours of delivery

  2. Share:

    • Unboxing video

    • Photos of the issue

    • Order details

After verification, we will offer replacement or refund as applicable.

🚫 Non-Returnable Items

The following items are not eligible for return:

  • Used or assembled furniture

  • Customized or made-to-order products

  • Products damaged due to misuse or improper handling

  • Items without original packaging

  • Claims raised after 7 days

  • Damage claims without unboxing video

🔁 Return Process

To initiate a return:

📧 Email: shivamagencies.agra@gmail.com
📞 Phone/WhatsApp: +91-7017328387 , 9412721084

Include:

  • Order ID

  • Reason for return

  • Photos/videos (if applicable)

Our team will review and provide return instructions.

🚚 Return Shipping

  • If the return is due to our error (damaged/wrong product) → We bear the return shipping cost.

  • If the return is due to customer preference/change of mind → Customer bears total shipping charges.

💰 Refund Policy

Once we receive and inspect the returned product:

  • Refund will be processed within 5–7 business days

  • Refund will be issued to the original payment method

  • Shipping charges (if any) are non-refundable

🔄 Replacement Policy

We provide replacements only for:

  • Damaged items (with valid video proof)

  • Manufacturing defects

  • Wrong product delivered

Replacement is subject to stock availability.

❌ Order Cancellation

  • Orders can be cancelled before dispatch only

  • Once shipped, cancellation is not possible

  • Refund for prepaid cancelled orders will be processed within 5–7 business days

📞 Contact Us

Shivam Agencies Furniture Galaxy
🌐 https://shivamagencies.com
📧 Email: shivamagencies.agra@gmail.com
📞 Phone: +91-7017328387 , 9412721084
📍 Serving Agra & Pan India