Shipping policy

🚚 Shipping Policy

Effective Date: 01-JANUARY-2026
Website: https://shivamagencies.com
Business Name: Shivam Agencies Furniture Galaxy

At Shivam Agencies Furniture Galaxy, we specialize in delivering heavy and premium furniture safely across Agra and all over India. Due to the bulky nature of furniture and customized manufacturing, shipping timelines may vary as outlined below.

📦 Order Processing & Dispatch

🪑 Ready-to-Ship Products

For standard (non-customized) furniture items:

  • Dispatch Time: 2–4 business days after order confirmation

  • Delivery Time: 7–10 business days after dispatch

These timelines may vary slightly depending on location and logistics conditions.

🛠️ Customized / Made-to-Order Products

For customized furniture or made-to-order items:

  • Manufacturing Time: Approximately 10–15 business days

  • Dispatch: After product preparation is completed

  • Delivery Time: 7–10 business days after dispatch

📌 Since these products are specially prepared for you, timelines are longer than ready-stock items.

🚛 Why Heavy Furniture Takes Time

Our products are bulky and require:

  • Careful packaging

  • Specialized handling

  • Surface or dedicated transport

  • Safe loading/unloading

Because of this, delivery may take longer than regular courier parcels. We prioritize safe delivery over rushed shipping.

🌍 Shipping Coverage

We currently deliver:

  • Across Agra

  • Across Uttar Pradesh

  • ALL OVER IINDIA SHIPPING IS AVAILABLE                                                     Delivery is subject to serviceability of your pin code.

💰 Shipping Charges

  • Shipping charges (if any) are calculated at checkout.

  • Free shipping promotions, if running, will be clearly displayed.

  • Additional charges may apply for:

    • Remote areas

    • Extra bulky items

    • Special delivery requirements

📍 Address Accuracy

Customers must provide accurate:

  • Full delivery address

  • Valid mobile number

  • Proper landmark (if applicable)

❗ We are not responsible for delays or delivery failures due to incorrect address details.

📦 Mandatory Delivery Check

Important for all customers:

  • Inspect the package at delivery

  • Record a clear continuous unboxing video

  • Ensure the shipping label is visible in the video

❗ Damage or missing item claims without unboxing video proof will not be accepted.

⚠️ Possible Delivery Delays

Delivery timelines are estimates and may be affected by:

  • Transport delays

  • Weather conditions

  • Festive rush

  • Remote location access

  • Government restrictions

  • Courier partner issues

We will always assist you with tracking and support.

🔄 Damaged Shipment

If your product arrives damaged:

  1. Contact us within 48 hours of delivery

  2. Share:

    • Unboxing video (mandatory)

    • Photos of the damage

    • Order ID

After verification, we will provide resolution as per our Return & Refund Policy.

📞 Contact Us

Shivam Agencies Furniture Galaxy
🌐 https://shivamagencies.com
📧 Email: SHIVAMAGENCIES.AGRA@GMAIL.COM
📞 Phone/WhatsApp: +91-7017328387 , 9412721084
📍 Agra, Uttar Pradesh, India