Terms of service

📜 Terms & Conditions

Effective Date: 01-January-2026
Website: https://shivamagencies.com
Business Name: Shivam Agencies

Welcome to Shivam Agencies Furniture Galaxy. By accessing or purchasing from our website, you agree to the following Terms & Conditions. Please read them carefully.

1. Acceptance of Terms

By using our website or placing an order, you agree to be bound by these Terms & Conditions, our Return & Refund Policy, Shipping Policy, and Privacy Policy.

If you do not agree, please do not use our website.

2. About Us

Shivam Agencies Furniture Galaxy is a furniture retailer based in Agra, supplying a full range of furniture items across Agra and all over India.

For support:
📧 Email: shivamagencies.agra@gmail.com
📞 Phone/WhatsApp: +91-7017328387 , 9412721084

3. Products & Pricing

  • All products are subject to availability.

  • We reserve the right to modify prices at any time without prior notice.

  • We try to display product colors and images accurately, but actual product appearance may vary slightly.

  • Furniture measurements and specifications may have minor variations.

4. Orders & Acceptance

  • Placing an order does not guarantee acceptance.

  • We reserve the right to cancel or refuse any order due to:

    • Pricing errors

    • Stock unavailability

    • Suspected fraudulent activity

    • Incorrect customer information

If your order is cancelled after payment, a full refund will be issued.

5. Payment Terms

We accept payments through secure payment gateways available on our website.

  • Orders are processed only after successful payment confirmation.

  • In case of payment failure but amount deducted, the refund will be handled by the payment provider as per their timeline.

6. Shipping & Delivery

  • Delivery timelines are estimates and may vary based on location and logistics.

  • Delays caused by courier partners, weather, strikes, or unforeseen events are not under our control.

  • Risk of loss transfers to the customer upon delivery.

Please refer to our Shipping Policy for full details.

7. Returns, Refunds & Replacement

Returns are governed by our Return & Refund Policy.

Important conditions:

  • 7-day return window from delivery

  • Mandatory unboxing video required for damage claims

  • Used or assembled furniture is not eligible for return

  • Customized products are non-returnable

We reserve the right to refuse returns that do not meet our policy.

8. Customer Responsibilities

You agree:

  • To provide accurate shipping and contact information

  • To inspect the product at delivery

  • To record an unboxing video for damage protection

  • Not to misuse or damage the product intentionally

Incorrect address or phone details may cause delivery failure for which we are not responsible.

9. Intellectual Property

All content on https://shivamagencies.com, including:

  • Images

  • Logos

  • Text

  • Product designs

  • Graphics

is the property of Shivam Agencies Furniture Galaxy and is protected by applicable copyright and trademark laws.

Unauthorized use is strictly prohibited.

10. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for indirect, incidental, or consequential damages.

  • Our total liability shall not exceed the value of the purchased product.

  • Minor variations in color, finish, or texture are not considered defects.

11. Force Majeure

We shall not be held responsible for delays or failure to perform due to events beyond our control, including but not limited to:

  • Natural disasters

  • Strikes

  • Transport disruptions

  • Government restrictions

  • Pandemic situations

12. Governing Law & Jurisdiction

These Terms shall be governed by the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of courts in Agra, Uttar Pradesh.

13. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice.

Changes will be effective immediately upon posting on the website.

14. Contact Information

Shivam Agencies Furniture Galaxy
🌐 https://shivamagencies.com
📧 Email: shivamagencies.agra@gmail.com
📞 Phone/WhatsApp: +91-7017328387 , 9412721084
📍 Agra, Uttar Pradesh, India