SLEEK HIGH BACK CHAIR SAL-167

Country of Origin: India.

Manufacturer Name: M/s Shivam Agencies

Manufacturer Address: G-5, Puneet Vrindavan, Sanjay Place, Agra, uttar Pradesh, 282002, India

📦 Shipping & Delivery Policy

Last updated: (aap date add kar sakte ho)

At Shivam Agencies, we strive to deliver your orders safely and within the promised time frame.

🚚 Order Processing

All orders are processed after order confirmation. Once confirmed, orders are prepared for dispatch as per our standard processing timeline.

⏱️ Delivery Timeline

• Orders are typically delivered within 7–10 business days from the date of dispatch.
  
• Delivery timelines may vary depending on the customer’s location and other external factors.
  

🇮🇳 Shipping Locations

• We currently ship only within India.
  
• International shipping is not available at this time.
  

💰 Shipping Charges

• We offer free shipping on all orders across India.
  
• No additional shipping charges will be applied at checkout.
  

🚛 Delivery Partner

• Orders are delivered through Our Delivery Partner to ensure safe and reliable shipping.
  

💳 Cash on Delivery

• Cash on Delivery (COD) is not available.
  
• All orders must be prepaid at the time of purchase.
  

📦 Order Tracking

• Tracking details, if available, will be shared with customers once the order has been dispatched.
  

⚠️ Delivery Delays

• While we aim to deliver all orders on time, delays may occur due to circumstances beyond our control such as weather conditions, logistical issues, or unforeseen events.
  

🏠 Incorrect Address

• Customers are requested to provide accurate shipping details.
  
• Shivam Agencies will not be responsible for delays or non-delivery due to incorrect or incomplete address information.
  

📞 Contact Us

For any questions or concerns regarding shipping and delivery, please contact us:

Shivam Agencies

📍 India

📧 Email: shivamagencies.agra@gmail.com

📞 Phone: 094127 21084

🔁 Refund & Return Policy

Last Updated: (date add कर सकते हैं)

At Shivam Agencies, we aim to provide quality products to our customers. Please read this policy carefully before making a purchase.

📦 Returns

• Returns are accepted only in case of damaged or wrong products.
  
• A clear unboxing video is mandatory while opening the package.
  
• The video must clearly show that the product was already damaged before opening.
  
• Without an unboxing video, no return or refund will be accepted.
  
• Return requests must be raised within 3 days of delivery.
  

❌ Non-Returnable Conditions

Returns will not be accepted if:

• The product is damaged after delivery due to customer handling.
  
• Unboxing video is missing, unclear, or edited.
  
• The product is used, altered, or not in original packaging.
  
• The request is raised after 3 days from delivery.
  

🔄 Return Approval

• Customers must share the Order ID and unboxing video proof with our support team.
  
• All return requests are subject to verification and approval by Shivam Agencies.
  

💰 Refunds

• Approved refunds will be processed within 7–10 business days after inspection.
  
• Refunds will be issued to the original mode of payment only.
  

🚫 Cancellation Policy

• Order cancellation is allowed only before dispatch.
  
• Once dispatched, cancellation requests will not be accepted.
  

🛠️ Warranty Policy

Shivam Agencies provides a limited warranty on select furniture products, as detailed below:

✅ Warranty Coverage

• Beds: 3 Years Warranty
  
• Sofas: 2 Years Warranty
  
• Chairs, Consoles & Other Furniture Items: 1 Year Warranty
  

📋 Warranty Terms

• Warranty covers manufacturing defects only.
  
• The warranty period starts from the date of delivery.
  
• Warranty does not cover normal wear & tear, fabric damage, color fading, or misuse.
  
• Damage caused due to improper handling, water exposure, pests, or unauthorized repairs is not covered.
  

🔧 Warranty Claim Process

• To claim warranty, customers must contact our support team with:
  
  
  Order ID / Invoice
  
  
  Clear photos or videos showing the issue
  
  
  
• After inspection, repair or replacement will be provided at our discretion.
  

🚫 Warranty Exclusions

• Minor variations in color, grain, or texture of wood or fabric.
  
• Damages due to shifting, improper installation, or accidents.
  
• Products altered or repaired by third parties.
  

📞 Contact Us

For returns, refunds, cancellations, or warranty-related queries:

Shivam Agencies

📍 India

📧 Email: shivamagencies.agra@gmail.com

📞 Phone: 094127 21084